Return & Refund Policy

At Pronatrix, we take pride in providing high-quality supplements to support your fitness journey. Your satisfaction is our priority, and we are committed to offering a smooth return and refund process.

Returns Policy

To ensure health and safety, we only accept returns under the following conditions:

• The item must be unopened, unused, and in its original packaging.
• Return requests must be made within 7 days of receiving your order.
• We do not accept returns for opened or used supplements due to hygiene reasons.

Return Process

1. Contact our support team at [your email] with your order details and reason for return.
2. Once approved, you will receive return instructions and the return shipping address.
3. The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged product).
4. After we receive and inspect the returned item, we will process your refund or exchange.

Refund Policy

Refunds are only issued under the following conditions:

• You received a damaged, defective, or incorrect product.
• Your package was lost in transit and confirmed by the shipping carrier.
• Your refund request was approved after inspection of the returned item.

Refund Process

• Once the return is approved, refunds will be processed within 5-7 business days to the original payment method.
• If the refund is delayed, please check with your bank or payment provider.

Non-Refundable & Non-Returnable Items

• Opened or used supplements.
• Items purchased on sale or with special discounts.
• Orders with incorrect shipping details provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

For any questions or concerns, feel free to contact us at [admin@pronatrix.com].